Terms and Conditions

Please read these Terms and Conditions carefully before placing an order with UTAG 3D Vision. They contain important information about your legal rights, remedies, and obligations.

By using our website and purchasing any of our goods or services, you agree to be bound by these Terms and Conditions in their entirety.

1. Introduction

These Terms and Conditions apply to all purchases made through the website https://utag3dvision.com. They establish the contractual agreement between you (referred to as “you”, “your”, or “the Customer”) and UTAG 3D Vision, located at 2622 Rue Schulz, Saint-Jérôme, J7Y 0C9, Quebec, Canada (referred to as “we”, “us”, “our”, or “the Supplier”).

Our email for all communications is utag3dvision@gmail.com.

By placing an order through our website, you confirm that:

• You are at least 18 years old and legally capable of entering into a binding contract.

• You have read, understood, and agree to these Terms and Conditions without limitations or exceptions.

We recommend that you print or save a copy of these Terms and Conditions for your records. This agreement is legally binding, and once your order is accepted, it forms a contract between you and UTAG 3D Vision.

2. Application of These Terms

These Terms and Conditions govern the sale of all products and services (“Goods”) offered on our website. They also apply to any correspondence, agreements, or negotiations you may have with us in relation to an order.

Once you complete the checkout process and receive an order confirmation from us, a legally enforceable contract is formed under these Terms and Conditions.

3. Key Definitions

To help you better understand your rights and our responsibilities, here are detailed explanations of important terms used throughout these Terms and Conditions:

Consumer

A consumer is a person who purchases goods or services for personal use and not for business, trade, or professional purposes. If you’re using our services for your own home, personal project, or hobby — and not for resale or commercial gain — you are considered a consumer under these terms.

Contract

A contract is the legally binding agreement between you (the customer) and UTAG 3D Vision (the supplier) once we accept your order. This contract outlines our mutual obligations — for example, we agree to deliver the services or products you requested, and you agree to pay the agreed price.

Goods

The term goods refers to any products or services listed on our website that you can purchase. This includes:

• Physical products (such as 3D scans or printed materials, if offered)

• Digital services (like virtual tours, digital twins, BIM files, or scan-to-BIM deliverables)

• Any associated tools, data, or deliverables that are provided to you as part of your order

Order

An order is the request submitted by you through our website to purchase specific goods or services. The order becomes official — and binding — only once we accept it and send you an order confirmation. Your order includes important details like:

• The description and quantity of goods/services

• Pricing

• Delivery information

• Billing details

Delivery Location

The delivery location is the address or site where we agree to provide the goods or carry out services. Depending on the type of service you’ve ordered, this may be:

• A physical address where digital scanning takes place

• An email address where files are delivered

• Or any other location agreed upon during the ordering process

Durable Medium

A durable medium is a format in which important information can be stored, retrieved, and referred to later without being changed. This includes:

• Emails

• Downloadable PDFs

• Printed copies of these Terms
  A durable medium ensures that you always have access to the terms of our agreement, especially if you need to refer back to them in the future.

Privacy Policy

Our Privacy Policy explains how we handle your personal data, such as your name, email, billing address, and any other information you provide when placing an order. It outlines:

• What information we collect

• How we use and store it

• Your rights regarding that information
  You can read our full Privacy Policy at: https://utag3dvision.com/privacy-policy

Website

The term website refers to our official online platform:
👉 https://utag3dvision.com
This is where all products and services are advertised, orders are placed, and customer support is accessible. Any transactions or communications made through this site are subject to these Terms and Conditions.

4. Acceptance of Orders

We reserve the right to accept or decline any order at our discretion. If we are unable to fulfill your order for any reason (e.g., stock limitations, pricing errors, or suspected fraudulent activity), we will notify you promptly and provide a full refund if payment has already been processed.

Your order is only accepted when we send you a written confirmation via email.

5. Eligibility to Purchase

To place an order through our website, you must:

• Be a minimum of 18 years old.

• Be legally capable of entering into binding contracts.

• Provide accurate and complete payment and shipping information.

We do not knowingly sell or provide services to individuals who do not meet these criteria.